We’re Hiring! Business Support Manager

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This role is crucial to our success. Demand for our innovative Career Conversations and Mentoring programmes is growing rapidly and our community of Certified Career Conversations Facilitators is expanding around the world. We need world-class business support to ensure that our clients get the high level of service that they have come to expect from Antoinette Oglethorpe Ltd. Working with Antoinette and the rest of the team, the Business Support Manager will:

Key Responsibilities:

  • Take an active part in strategy meetings where we plan the next quarter, year and three years.
  • Work closely with Antoinette Oglethorpe and the team to turn ideas into reality and ensure the smooth running of the AO operation.
  • Create and manage project plans in appropriate software (e.g. Asana)
  • Provide operations support for the effective delivery of programmes. This will include:
    • Work with clients to confirm bookings through signing of appropriate paperwork.
    • Work with facilitators to confirm dates, travel, logistics etc.
    • Work with clients to confirm venue and equipment requirements.
    • Work with clients to send welcome comms. and joining information.
    • Work with clients and facilitators to schedule information gathering meetings.
    • Work with clients and facilitators to manage technology requirements such as MS Teams and Zoom
    • Work with printers and other suppliers to order materials and arrange delivery.
    • Work with facilitators to follow up after workshops and report back to clients.
    • Work with the Institute of Leadership where appropriate to co-ordinate membership applications
  • Support AO Facilitators and Certified Career Conversations Facilitators with arrangements for workshops
  • Design and set up systems that will improve operational effectiveness
  • Provide hands on support for webinar and online programme delivery where needed.

Who We’re Looking For

We know that exceptional project managers are rare. Our must-haves are:

Experience: At least 4 years’ experience supporting training delivery and/or event organisation. A proven track record of world-class organisation and project management.

Essential Skills:

  • Engaging and professional communication and interpersonal skills
  • Accurate and effective written communication skills
  • Previous client service experience
  • Interest and skills in creating systems and processes that will improve operational effectiveness.
  • Strong planning and organisation skills and excellent attention to detail
  • A true passion for business and people development
  • Proficient in using MS Office; PowerPoint, Word and Excel
  • An aptitude for technology and a willingness to research and use technological tools for greater effectiveness and efficiency.
  • The right work values and behaviours to thrive in our hybrid team.
  • Beyond a project management and operations background, to apply for this opportunity you must have a rock-solid internet connection (for webinars and video conferencing), a confidential space for hosting webinars and client meetings, and proficiency with Zoom, Microsoft 365 and other basic technologies. Behaving in line with our values is vital.

About Us:

Antoinette Oglethorpe Ltd. (also known as ‘Team AO’) is a global multi-award-winning coaching and training provider specialising in career management and mentoring. We are passionate about enjoyability and employability. Our mission is to help organisations benefit from the increased productivity that results when people are happier at work. We have created unique models, tools and templates to help managers and employees have meaningful conversations about progression and development. These approaches are now being used by the World Health Organisation, NHS and government departments among others.

We believe in combining professional growth with fun, enthusiasm and creativity, ensuring that business IS pleasure. If you have a passion for professional growth, project management and business support, we’d love to hear from you.

Our Values

We have 5 important company values that underpin all our business relationships. We are looking for individuals who epitomise these values.

1. Be helpful. You put clients’ needs first – always; you go out of our way to help other colleagues; you freely share your ideas, experience and insights; you are open, honest and trustworthy.

2. Have fun. You create a brilliantly enjoyable experience. You are enthusiastic and energetic; you are passionate about your work. You do everything you can to ensure business IS pleasure.

3. Make a positive difference. You are pragmatic in your approach; you focus on action and results not rhetoric and theories; you do whatever it takes in every situation.

4. Deliver excellence. You are credible and reliable; you do everything with quality, professionalism and expertise.

5. Keep learning. You are forward thinking and solution focused; you are continually looking to improve and develop.

What We Offer:

We offer a competitive salary package, flexible working options, and an engaging work environment. Along with this, you’ll have access to continuous learning and development opportunities that align with our core values, ensuring that you progress personally and professionally.

Our company is an equal opportunity employer and welcomes applications from all suitably qualified people.

Location: Flexible but must be able to work in Milton Keynes one day per week

Hours: 4 days per week minimum. Flexible hours available

Salary: £28-30K

How to Apply

If you are interested in this opportunity, please send your CV and a one-page document (500 words max) explaining why you would make a good member of the AO team and how you demonstrate the AO values. Please send to amy@antoinetteoglethorpe.com by Friday 12th January.

We thank all applicants for their interest in exploring opportunities with Antoinette Oglethorpe Ltd, but only those selected for further discussion will be contacted in response.

Strictly no agencies.

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