Resistance to change is a natural phenomenon.  At an individual level, change can create a mixed range of emotional response. A Global Survey by McKinsey in 2006 (Organising for Successful Change Management), shows that where change had not been successful, the dominant emotions were anxiety, frustration and confusion. While those emotions were...

This post was originally published in the Newsletter for CIPD Management Toolclicks.  You can read the original article here. How you as a manager view conflict will largely control your attitude and approach to dealing with it. Most people don’t like conflict.  Maybe that’s because our physiology makes us ill-prepared for them.  The...

Have you just spent the last two weeks working through your goal-setting for 2013? If you’re like most of us, January is a time when you think about what you want to achieve during the year.  And in our professional lives we’re knee-deep in business plans, budgets and annual goal-setting. Few management...

Effective leaders and managers need to have enthusiastic followers.  Since people are your key source of competitive advantage, you need every single employee to be fully committed to taking the company forward and doing everything they can to make it a success in the future. Unfortunately, the recession forced many companies...

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